Hello Reader,

Cloud With Raj is expanding, and looking to hire 4th fulltime position:

Customer Success Manager Job Description

Title: Customer Success Manager

Responsibilities:

• Being the point of contact and managing 80-100 clients for the 12-week duration of the program.
• Host 1-on-1 calls with the clients every 2 weeks.
• Proactively guide clients through activation points to get results. Our customers’ success is our biggest success.
• Suggest necessary changes to the client fulfillment process and spot gaps in training material to Raj and team.
• Follow up with the unresponsive clients 2x a week using different mediums (email, phone, skool messaging, whatsapp).
• Call high quality leads who are interested in joining, and see if this program is a good fit for them.

Support & Communication:

• Provide dedicated Slack/Discord/Skool support for 8 hours per day, Monday-Friday.
• Timezone: Mix of IST and ET OR ET/PT.
• Maintain an "Inbox 0" policy for all assigned client messages by EOD.
• Collaborate effectively with the Coaching and Sales departments.
• Participate in daily CSM meetings (M-F).
• Participate in daily coaching meetings to discuss client blockers and wins.
• Attend 1-on-1 meetings with the manager.

Salary:

• India/Philippines/South America: $1200-$1500/month based on experience and location + Performance Bonus.
• USA/EU/UK: Based on experience and location + Performance Bonus.

Performance Monitoring & Reporting:

• Audit and provide feedback on clients' efforts.
• Maintain detailed client notes and records in ClickUp.
• Maintain a Refund/Cancellation KPI below threshold.

Qualifications:

• 2-5 years experience in the online business industry.
• At least 1 year of experience in client facing roles.
• High level of confidence and experience in building and maintaining strong relationships with customers.
• Clear, Proactive Communication: We value over-communication - especially when things aren’t going as planned. You must be able to clearly articulate progress, blockers, and risks so the team can course-correct effectively.
• Ability to work under high stress and pressing deadlines.
• Able to handle difficult conversations regarding upset customers and de-escalate those situations.
• Able to work additional hours/weekends/holidays if the situation needs it.
• Comfortable with sales and willing to meet with clients for 30+ hours per week.
• Knowledge of appointment setting and/or online sales or a strong willingness to learn.
• Some knowledge of tech is preferred. But we are willing to invest in training for the right candidate.

Disqualifiers:

• Primary motivation is for flexibility and travel freedom only.
• Lack of interest in continuous training and improvement of sales and communication skills.
• Inability to accept feedback.
• Inability to maintain the professional standards for client interactions.
  • Virtual backgrounds are not permitted for client calls.
  • Low status presentation.
  • Negative vibe/Not agreeable and not able to motivate people.
  • Inability to hold clients accountable in a professional/smooth way.
• Please refer to our core values below. If you are not aligned to those, you are not a good fit.

Location and Work Authorization:

• This is a remote role, as long as you can work a mix of Eastern Time, and Indian Time zones.
• If in the US, must be eligible to work without visa sponsorship (e.g., U.S. Citizen or Green Card holder).

Benefits:

• Professional development budget
• Access to all Cloud With Raj content and future programs, including the flagship product (Cloud Colosseum)
• Re-take SA Bootcamp and other planned cohorts free of charge
• Opportunity to directly impact thousands of careers
• Work directly with the founder and get mentored
• Be one of the founding members of an innovative EdTech Startup and grow with it!

Cloud With Raj Core Values:

Our core values define how we operate and who thrives here. The right person for this role will embody these values and understand why each matters to our customers' success.

Customer Obsession

We start with the customer and work backwards. Every product, lesson, or system we create must meaningfully improve our customers’ careers, confidence, and long-term growth. In this role, you'll make every decision through the lens of "What helps our customers win?" because their success is our success.

Execute Relentlessly

Ideas matter, but execution wins. We make decisions quickly, experiment boldly, and iterate based on real feedback, not pen and paper theorycrafting. You’ll demonstrate this mindset for customers and teach them to operate the same way - moving past hesitation and excuses, and taking action toward their goals.

Continuous Learning

We stay curious, stay hungry, and keep leveling up - no matter how experienced we are. We never assume we’ve “learned enough.” Every skill can be mastered, every gap can be closed, and every person can thrive when they commit to learning and put in the reps, irrespective of their background. Keep learning and keep rocking!

How to Apply:

If you are interested, apply here: https://forms.gle/JAAi3kiAC3Dfu9Jq7

Keep learning and keep rocking 🚀,

Raj

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